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The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The Scottish Health Council was established by the Scottish Executive in April 2005 to promote Patient Focus and Public Involvement in the NHS in Scotland. It is a committee of Healthcare Improvement Scotland. It has a national office in Glasgow and a local office in each of the 14 NHS Boards across Scotland.
The Patient Safety Commissioner for Scotland is a public office to provide scrutiny of care that is independent of both government and the health service.. The commissioner will "advocate for systemic improvement in the safety of health care, including forensic medical examinations, in Scotland and promote the importance of the views of patients and other members of the public in relation to ...
The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...
NHS Scotland, sometimes styled NHSScotland, is the publicly–funded healthcare system in Scotland and one of the four systems that make up the National Health Service in the United Kingdom. It operates 14 territorial NHS boards across Scotland, supported by seven special non-geographic health boards, and Public Health Scotland .
The Central Legal Office (CLO) is the organisation that provides NHS Scotland with legal advice and assistance in every area of law relevant to the health service. It is one of the Strategic Business Units of NHS National Services Scotland. [1] The CLO has teams that cover Litigation, Employment, Commercial Contracts and Commercial Property. [2]
Overall, Scotland has a healthy population. The average life expectancy in 2013 was 79.1 years. [5] However, because Scotland is a country with large rural expanses (i.e. 20% of the population lives across 94% of the land space), there are parts of the population that find it challenging to access some healthcare services.
The Chief Executive of NHS Scotland and Director-General of the Scottish Government's Health and Social Care Directorates is Caroline Lamb. There is a direct relationship between Ministers and the Directorates, but this relationship is not consistent across the Government as there is often no direct read across to Ministerial portfolios from DGs.