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The Genius Bar is a technical support service provided by Apple Inc. inside Apple Stores to support the use of its products and services. The locations provide concierge-style, face-to-face support for customers from "Geniuses" who are specially trained and certified by Apple, with multiple levels of certification depending on the products serviced.
iFixit (/ aɪ ˈ f ɪ k s ɪ t / eye-FIX-it [4]) is an American e-commerce and how-to website that publishes free wiki-like online repair guides and tear-downs of consumer electronics and gadgets. It also sells repair parts, tools, and accessories.
The Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell, service and repair various Apple products, including Mac desktop and MacBook laptop personal computers, iPhone smartphones, iPad tablet computers, Apple Watch smartwatches, Apple TV digital media players, software, and both Apple-branded and selected third-party accessories.
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To repair a Late-2013 13-inch MacBook Pro with Retina Display, one must be an Apple Certified Macintosh Technician and pass an exam for repairing 13-inch Retina MacBook Pros (Late 2013 to Early 2015). All technicians who received certification after November 20, 2014 are certified to repair any Mac released before 2015. [3]
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