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2. NUVI - Wikipedia

   en.wikipedia.org/wiki/NUVI

   Nuvi is a software and marketing services company that develops a SaaS customer experience management [broken anchor] (CXM) and social media marketing platform. The Nuvi platform has eight tools: Listen, Plan, Publish, Engage, Analyze, Locate, Review, and Capture.

3. HubSpot - Wikipedia

   en.wikipedia.org/wiki/HubSpot

   HubSpot's customer service software, Service Hub ( previously known as Customer Hub ) [55] was announced in 2017, moved out of beta testing in 2018, [56] [57] and received a "refresh" in 2022. The contact center platform provides self-service automation, Twilio telephony , [ 58 ] as well as "sentiment analysis and churn forecasting" and ...

4. Customer data platform - Wikipedia

   en.wikipedia.org/wiki/Customer_data_platform

   It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer's data and events into one file). These databases were originally used to power some other type of software, such as a marketing automation suite, a personalization engine, or a campaign management tool.

5. LiveChat - Wikipedia

   en.wikipedia.org/wiki/LiveChat

   LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.

6. Salesforce Marketing Cloud - Wikipedia

   en.wikipedia.org/wiki/Salesforce_Marketing_Cloud

   Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012 ...

7. eCRM - Wikipedia

   en.wikipedia.org/wiki/ECRM

   However, since communications is the central aspect of customer relations activities, many opt for the following definition of mCRM: "communication, either one-way or interactive, which is related to sales, marketing and customer service activities conducted through mobile medium for the purpose of building and maintaining customer ...