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Here's how to respond and avoid losing customers in the process. Bad reviews can inflict some serious long-term damage. Here's how to respond and avoid losing customers in the process.
Genshin Impact was review bombed on the Google Play Store as a result of some players being dissatisfied with the extent of the game's free premium content for its one-year anniversary. Negative reviews targeting Genshin Impact were also posted in review sections for other unrelated mobile games. [53] [54]
A negative review bomb can also backfire and incite a positive review bomb of the same target. For example, AI: The Somnium Files was review bombed on Metacritic in February 2020 by a single person through the use of numerous sock puppet accounts. The individual initially claimed that this was meant to highlight the flaws of Metacritic's user ...
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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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The negative comments aimed at McDonald's were the latest in what is known as "review bombing," where an establishment is hit with a litany of bad reviews based on a political view or an ...
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