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Here's how to respond and avoid losing customers in the process. Bad reviews can inflict some serious long-term damage. Here's how to respond and avoid losing customers in the process.
Before the cause of the review bomb was known, the game's director Kotaro Uchikoshi used social media to ask for help from fans, who responded by posting positive reviews of the game in an effort to cancel out the negative review bomb. When Metacritic became aware of the review bombing, the negative reviews were removed from the game's page but ...
If you're like a lot of people, negative feedback can be rough to hear, and you might get defensive or upset or shut down. But those reactions, 5 Tips for Responding to Negative Feedback at Work
Companies are allowed to respond publicly to reviews, or report a review as invalid if they believe it violates Trustpilot's user guidelines or they have no record of the reviewer as a customer. When a company reports a review, it is automatically replaced with a message indicating that it is being assessed.
The reliability of customer reviews has been questioned. [1] Abuses akin to ballot stuffing of favourable reviews by the seller (known as incentivized reviews), or negative reviews by competitors, need to be policed by the review host site. Indeed, gathering fake reviews has become big business. [2]
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The negative comments aimed at McDonald's were the latest in what is known as "review bombing," where an establishment is hit with a litany of bad reviews based on a political view or an ...
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