Search results
Results from the WOW.Com Content Network
Line of business (LOB) is a general term which refers to a product or a set of related products that serve a particular customer transaction or business need. In some industry sectors , like insurance , "line of business" also has a regulatory and accounting definition to meet a statutory set of insurance policies.
FAO, meaning "For the Attention Of", especially in email or written correspondence. This can be used to direct an email towards an individual when an email is being sent to a team email address or to a specific department in a company. e.g. FAO: Jo Smith, Finance Department. FYI or Fyi: , "for your information". The recipient is informed that ...
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email. [1] A call center was previously seen as an open workspace for call center agents, with workstations that ...
Lob Brown, American college football player Löb Nevakhovich (between 1776 and 1778–1831), Russian writer Löb Strauß, birth name of Levi Strauss (1829–1902), German-born American businessman
A message center or “message desk” was a centralized, manual answering service inside a company staffed by a few people, usually women, answering everyone's phones. Extensions that were busy or rang “no answer” would forward to the message center onto a device called a “call director”.
A vector directory number (VDN) is an extension on an automatic call distributor that directs an incoming call to a "vector" — a user-defined sequence of functions that may be performed, such as routing the call to a destination, giving a busy signal, or playing a recorded message.
First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric. Ideally, the FCR ...
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).