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  2. 13 resume phrases that will get you hired - AOL

    www.aol.com/news/2016-06-23-13-resume-phrases...

    Resume readers and HR employees flip through hundreds of resumes, often skimming for certain skill sets and credentials. SEE ALSO: 7 Facebook-friendly words that make you sound so unprofessional

  3. 25 Great Resume Templates For All Jobs - AOL

    www.aol.com/news/2014-08-27-great-resume...

    These 25 templates include appropriate examples for positions in finance, admin, graphic design, academia, and more. Some of the designs we selected are traditional and some are more creative, but ...

  4. Résumé - Wikipedia

    en.wikipedia.org/wiki/Résumé

    A résumé or resume (or alternatively resumé), [a] [1] is a document created and used by a person to present their background, skills, and accomplishments. Résumés can be used for a variety of reasons, but most often are used to secure new jobs, whether in the same organization or another.

  5. Cover letter - Wikipedia

    en.wikipedia.org/wiki/Cover_letter

    applying for a specific, advertised opening ('letter of application') expressing interest in an organization when the job seeker is uncertain whether there are current openings ('letter of inquiry'). [3] According to studies, a good cover letter should: be specific and up-to-date, be well punctuated and spelled, and grammatically correct.

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  7. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

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