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The service responds to 999 phone calls across the region, and 111 phone calls from certain parts, providing triage and advice to enable an appropriate level of response. It is one of the busiest ambulance services in the world, and the busiest in the United Kingdom, providing care to more than 8.6 million people, who live and work in London.
Often the system is set up so that once a call is made to an emergency telephone number, it must be answered. Should the caller abandon the call, the line may still be held until the emergency service answers and releases the call. An emergency telephone number call may be answered by either a telephone operator or an emergency service dispatcher.
Call handlers were, until 2017, given just 60 seconds to decide on the urgency of the call. The clock stopped once a vehicle reached the patient - even if it was not the appropriate vehicle. Category A (Red 1 and Red 2) were classed as life-threatening and the national standard sets out that a vehicle should reach the scene within eight minutes ...
A woman called 999 asking for pizza delivery, but her reason for contacting police was much more sinister.. A Metropolitan Police call handler soon realised the call from the woman was in fact a ...
The West Midlands Ambulance Service has advised its 999 call handlers to ask patients if they can make their own way to the hospital when services are under high demand.
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The 9-9-9 format was chosen based on the 'button A' and 'button B' design of pre-payment coin-operated public payphones in wide use (first introduced in 1925) which could be easily modified to allow free use of the 9 digit on the rotary dial in addition to the 0 digit (then used to call the operator), without allowing free use of numbers ...
An example of a P4 call is a reattendance of a job that was of a higher priority, arrest attempts or neighbourly dispute. The KPI for attendance of P4's is 24 hours. Priority 5 or P5 is a job that has been set for supervisor review. Various jobs may require a person of the rank of Acting Sergeant or higher to review the completed job.