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  2. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

  3. Medical logistics - Wikipedia

    en.wikipedia.org/wiki/Medical_logistics

    Medical logistics is the logistics of pharmaceuticals, medical and surgical supplies, medical devices and equipment, and other products needed to support doctors, nurses, and other health and dental care providers. [1]

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  6. Logistics engineering - Wikipedia

    en.wikipedia.org/wiki/Logistics_engineering

    The various fields and topics that logistics engineers are involved with include: Customer service: provision of services to customers before, during and after a purchase; Purchasing: acquiring goods or services to accomplish its goals; Sourcing: procurement practices, aimed at finding, evaluating and engaging suppliers for acquiring goods and ...

  7. Healthcare transport - Wikipedia

    en.wikipedia.org/wiki/Healthcare_transport

    Healthcare transport is the systematic process by which patient- and business-critical materials, such as patient specimens, pharmaceuticals, supplies and medical records are transported to and from multiple touch points within healthcare organizations.

  8. Customer representative - Wikipedia

    en.wikipedia.org/wiki/Customer_representative

    A customer representative is an individual who has authority to represent a community that intends to purchase a product. The term is most often applied to a representative of a company, or proxy, who works closely with a producer or developer to clarify specifications for a product or service.

  9. Healthcare CRM - Wikipedia

    en.wikipedia.org/wiki/Healthcare_CRM

    Healthcare CRM, also known as Healthcare Relationship Management, [1] is a broadly used term for a Customer relationship management system, or CRM, used in healthcare. There are three (3) generally recognized forms of CRM: Sales, Marketing, and Service [ 2 ]

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