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Unlimited number of calls; Instant messaging; Searchable call history; Call recording [17] Attended call transfer; Automatic call answering; Call holding; Audio and video calls with multi-party audio [17] and video conferencing [19] [20] Multi-channel audio support (experimental [citation needed]) [clarification needed] Streaming of video and ...
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format. Call recording is distinct from call logging and tracking , which record details about the call but not the conversation; however, software may include both recording and logging functionality.
Automatic message accounting (AMA) provides detailed accounting for telephone calls. When direct distance dialing (DDD) was introduced in the US, message registers no longer sufficed for dialed telephone calls. The need to record the time and phone number of each long-distance call was met by electromechanical data processing equipment.
It can be configured to record all calls or some calls, either randomly or on demand. Businesses, particularly call centers, use call recording for training, quality management, and legal compliance. Consumer call-recording hardware was introduced in the 1970s, along with the first consumer-grade answering machines. [1]
Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3] In more sophisticated computer telephony systems, a single system handles both ACD of inbound calls and dialling of outbound calls, allowing agents to be switched between the two as traffic ...
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Call-recording software; CapturaTalk; ChatON; Click-to-call; Command Post of the Future; Commo; Communications-enabled application; Comparison of user features of messaging platforms; Connectify; Crosstalk Mk.4; Cu (Unix utility)