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2. List of Cisco products - Wikipedia

   en.wikipedia.org/wiki/List_of_Cisco_products

   Cisco partners can offer cloud-based services based on Cisco's virtualized Unified Computing System (UCS). A part of the Cisco Unified Services Delivery Solution that includes hosted versions of Cisco Unified Communications Manager (UCM), Cisco Unified Contact Center, Cisco Unified Mobility, Cisco Unified Presence, Cisco Unity Connection ...

3. List of SIP software - Wikipedia

   en.wikipedia.org/wiki/List_of_SIP_software

   ShoreTel IP phone systems with unified communications and contact center built in; Snom One free/blue/yellow (Snom acquired and renamed pbxnsip) (SIP) Speedflow Communications VoIP class 4/5 softswitches with integrated billing, transcoding, SIP-H.323 converter.

4. Automatic call distributor - Wikipedia

   en.wikipedia.org/wiki/Automatic_call_distributor

   An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...

5. Unified communications - Wikipedia

   en.wikipedia.org/wiki/Unified_communications

   Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including ...

6. Cisco - Wikipedia

   en.wikipedia.org/wiki/Cisco

   Cisco Systems, Inc. (using the trademark Cisco) is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware , software , telecommunications equipment and other high-technology services and products. [ 4 ]

7. Cisco Webex - Wikipedia

   en.wikipedia.org/wiki/Cisco_WebEx

   Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]