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  2. eCRM - Wikipedia

    en.wikipedia.org/wiki/ECRM

    The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).

  3. PechaKucha - Wikipedia

    en.wikipedia.org/wiki/PechaKucha

    PechaKucha ( Japanese: ぺちゃくちゃ, IPA: [petɕa kɯ̥tɕa], [ 1] chit-chat) is a storytelling format in which a presenter shows 20 slides for 20 seconds of commentary each. At a PechaKucha Night, individuals gather at a venue to share personal presentations about their work. The PechaKucha format can be used, for example, in business ...

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Business and economics portal. v. t. e. CRM is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [ 1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which many ...

  5. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [ 9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 9] These services may even be provided at the place in which the customer makes use of ...

  6. Communication protocol - Wikipedia

    en.wikipedia.org/wiki/Communication_protocol

    The presentation layer may provide the following services to the application layer: a request for the establishment of a session, data transfer, negotiation of the syntax to be used between the application layers, any necessary syntax transformations, formatting and special purpose transformations (e.g., data compression and data encryption).

  7. How Little Big Town Went from the 'Boondocks' to Celebrating ...

    www.aol.com/little-big-town-went-boondocks...

    Though the band now boasts 10 studio albums (11 with Greatest Hits) and has taken home eight Academy of Country Music awards, nine Country Music Association trophies and three Grammys, their rise ...

  8. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  9. Chargaff's rules - Wikipedia

    en.wikipedia.org/wiki/Chargaff's_rules

    Chargaff's rules. Chargaff's rules (given by Erwin Chargaff) state that in the DNA of any species and any organism, the amount of guanine should be equal to the amount of cytosine and the amount of adenine should be equal to the amount of thymine. Further, a 1:1 stoichiometric ratio of purine and pyrimidine bases (i.e., A+G=T+C) should exist.