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Gojek's first logo, used until 21 July 2019. Gojek motorcycle riders in Salatiga, Central Java, Indonesia. The name Gojek comes from the term “Ojek” or motorbike taxis [ 16] commonly found throughout Indonesia. It was founded in 2010 with 20 motorbike drivers. [ 17] Gojek app was launched in January 2015, [ 18] and in less than two years ...
PT Telekomunikasi Indonesia (Persero) Tbk [2] ( lit. 'Telecommunications Indonesia State-owned Public Limited Company' [2]) officially shortened into PT Telkom Indonesia (Persero) Tbk, also simply known as Telkom, is an Indonesian multinational telecommunications conglomerate [4] with its corporate headquarters in Bandung and its operational ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1] but towards the end, the idea of a well-performed service is that of increasing revenues.
In Indonesia, state-owned enterprises ( Indonesian: Badan Usaha Milik Negara (BUMN)) play an important role in the national economy. Their roles includes contributor for national economy growth, providing goods or services which are not covered by private company, employment provider, providing support guidance to small and medium businesses ...
Encyclopedia. An encyclopedia ( American English) or encyclopaedia ( British English) [1] is a reference work or compendium providing summaries of knowledge, either general or special, in a particular field or discipline. [2] [3] Encyclopedias are divided into articles or entries that are arranged alphabetically by article name [4] or by ...
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...
Community service is selfless work performed by a person or group of people for the benefit and betterment of their community contributing to a noble cause. [1] In many cases, people doing community service are compensated in other ways, such as those helping getting a lunch for free. In many countries, there are programs to incite people to do ...