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Will Starbucks' (SBUX) value-based bets of 2009 -- the "new day" the company has advertised on sweet welcome signs on its store doors, in splashy reveals in New York and Seattle, in glossy ads ...
Same-store sales were the big story in Wednesday's fiscal third quarter earnings report, and Starbucks (SBUX) delivered the iced frappuccinos, serving up a 9% increase over the third quarter 2009 ...
Starbucks' normalized earnings per share grew at an average rate of 19.9% per year from 2001 until today. That's far faster than what other fast-food outlets like McDonald's ( NYS: MCD ) or Yum!
In 2009, Starbucks began beta testing its mobile app for the Starbucks card, a stored value system in which consumers access pre-paid funds to purchase products at Starbucks. [143] Starbucks released its complete mobile platform in January 2011. [144] [145] By December 2011, the number of mobile transactions exceeded 26 million. [146]
During his tenure, Starbucks enjoyed record growth, including five straight years of 20%+ annual earnings increases. [9] In 2009, in an effort to reverse its ailing fortunes, Haggen Food & Pharmacy named Donald president and CEO. [citation needed] Within two years Haggen was sold to Comvest Group. The new owners replaced Donald as CEO.
Johnson’s first major initiative was the 2017 two-year North Star project that aimed to refocus Starbucks’ approach to customer service. [ 45 ] [ 46 ] However, employees reported that Starbucks was forcing baristas to take responsibility for customer-service problems caused by other issues like understaffed stores, an increasing demand from ...
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How Starbucks Saved My Life: A Son of Privilege Learns to Live Like Everyone Else is a memoir by Michael Gates Gill that chronicles his journey from a high-level advertising executive with J. Walter Thompson to a barista at Starbucks. [1] The book has been optioned by Tom Hanks for a film; [2] filmmaker Gus Van Sant has also been in talks to ...