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A Customer integrated system (CIS) is an extension or hybrid of the transaction processing system (TPS) that places technology in the hands of the customer and allows them to process their own transactions. [1] CIS represents a way of doing business at substantial savings; customers save time and organizations can lower their human resource ...
Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications that are used to handle a company's dealings with its customers. [1] Current consumer relationship systems integrate the software with telephone and call recording systems as well as with corporate systems for input and reporting ...
The term customer information system may refer to: a system for managing information about customers in the context of a business's relationship to those customers, often called a customer relationship management system; a system for providing information to customers of a transport system, often called a passenger information system
Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing , site selection , and customer relationship management .
Customer intelligence is a key component of effective customer relationship management (CRM), and when effectively implemented it is a rich source of insight into the behaviour and experience of a company's customer base. As an example, some customers walk into a store and walk out without buying anything.
An economic system, or economic order, [1] is a system of production, resource allocation and distribution of goods and services within a society. It includes the combination of the various institutions , agencies, entities, decision-making processes, and patterns of consumption that comprise the economic structure of a given community.
A customer experience system is a business and operational support system (BSS/OSS) intended to help service providers to improve customer experience. In the past, communications service providers ( wired communication , wireless , broadband cable , satellite ) and other companies competed through product differentiation and price points .