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Hays Travel was founded in 1980 by John Hays in Seaham, Durham. Hays initially opened a small retail store behind his mother's clothing store. [3] Since May 2018, Hays Travel reached sales of over £1 billion. [4] The company's turnover increased by £42 million over 2017, when pre-tax profit was up slightly to £10.1 million.
Corporate travel management is the function of managing a company’s strategic approach to travel (travel policy), the negotiations with all vendors, day-to-day operation of the corporate travel program, traveler safety and security, credit-card management and travel and expenses ('T&E') data management.
Hays earned a degree in mathematics from the University of Oxford. [3] He later earned an MBA from Manchester Business School. [4] In 1980, Hays founded Hays Travel in the back of his mother's children's wear store in Seaham, Durham. [5] Hays owned 56.42% and his wife Irene owned 43.58%. [6]
Know your customer (KYC) guidelines and regulations in financial services require professionals to verify the identity, suitability, and risks involved with maintaining a business relationship with a customer. The procedures fit within the broader scope of anti-money laundering (AML) and counter terrorism financing (CTF) regulations.
Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry. One good customer service experience can change the entire perception a customer holds towards the organization. [3] It is expected that AI ...
Dame Irene Lucas-Hays DBE DL (née Lucas; born 4 February 1954) is a British businesswoman and former civil servant, and the chair of Hays Travel, the largest independent travel agent in the UK, which she jointly owned with her husband John Hays until his death in 2020.
In 2009 the Office of Fair Trading imposed a £30.4m fine against Hays for its involvement in price-fixing.The firm, along with five other recruitment firms, formed a cartel called the Construction Recruitment Forum which agreed to boycott Parc, a new company that had entered the market in 2003 to act as an intermediary between construction firms and recruitment firms.
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