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Transport Focus is the statutory watchdog for transport passengers and road users in Great Britain, with offices in London and Manchester. It was named the Rail Passengers Council until January 2006 when renamed Passenger Focus. [1] It was renamed again in March 2015 as Transport Focus. [2]
For three consecutive years from 2016 to 2018, Southern came last on passenger satisfaction in surveys conducted by the consumer group Which?, scoring low for value for money, reliability, and punctuality in 2018. [3] In 2022, Southern was ranked second-worst on overall passenger satisfaction in a survey conducted by Transport Focus. [4]
Onboard passenger information system (PIS) is an integrated system for supplying passengers of public transport with information on their current journey through audiovisual information. The systems are installed on-board of public transport vehicles and provide ambient information to passengers both inside and outside of the vehicles.
A passenger information system, or passenger information display system, is an automated system for supplying users of public transport with information about the nature and the state of a public transport service through visual, voice or other media. It is also known as a customer information system or an operational information system. [1]
Today, DCS mostly (98%) manage e-tickets using interfaces from a number of devices, including check-in kiosks, online check-in, mobile boarding cards, and baggage handling. DCS are able to identify, capture and update reservations from an airline's computer reservation system for passengers stored in a so-called passenger name record (PNR). A ...
A passenger name record (PNR) is a record in the database of a computer reservation system (CRS) that contains the itinerary for a passenger or a group of passengers travelling together. The concept of a PNR was first introduced by airlines that needed to exchange reservation information in case passengers required flights of multiple airlines ...
Last week, a group representing major U.S. airlines forecast record summer travel with airlines expected to transport 271 million passengers, up 6.3% from last year. US screens record 2.95 million ...
Seat checks above the heads of the passengers, on an Amtrak train (Northeast Regional) in 2012. In the US, a conductor may also provide the passenger with a seat check — another voucher indicating how far the passenger may travel on the system — or attach it over the seat also punched by the conductor showing the passenger's destination, along with conductors organizing train seating by ...