Search results
Results from the WOW.Com Content Network
Power Query is an ETL tool created by Microsoft for data extraction, loading and transformation, and is used to retrieve data from sources, process it, and load them into one or more target systems. Power Query is available in several variations within the Microsoft Power Platform , and is used for business intelligence on fully or partially ...
First Call Resolution. First Call Resolution or First Contact Resolution (FCR) is a metric that measures a call center's performance for resolving customer interactions on the first call or contact, eliminating the need for follow-up contacts. [1] FCR is one of the most-watched metrics and considered the most important call center industry metric.
An entity–attribute–value model ( EAV) is a data model optimized for the space-efficient storage of sparse—or ad-hoc —property or data values, intended for situations where runtime usage patterns are arbitrary, subject to user variation, or otherwise unforeseeable using a fixed design. The use-case targets applications which offer a ...
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used ...
In computer programming, a virtual method table ( VMT ), virtual function table, virtual call table, dispatch table, vtable, or vftable is a mechanism used in a programming language to support dynamic dispatch (or run-time method binding ). Whenever a class defines a virtual function (or method ), most compilers add a hidden member variable to ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A pivot table is a table of values which are aggregations of groups of individual values from a more extensive table (such as from a database, spreadsheet, or business intelligence program) within one or more discrete categories. The aggregations or summaries of the groups of the individual terms might include sums, averages, counts, or other ...