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2. Spectrum to close customer service operation in ... - AOL

   www.aol.com/spectrum-close-customer-operation...

   Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result.. The cuts will start Aug ...

3. Charter Communications - Wikipedia

   en.wikipedia.org/wiki/Charter_Communications

   Charter Communications CATV systems was founded in 1980 by Charles H. Leonard in Barry County, Michigan. [citation needed] [15] [16] The original Charter system headquarters and offices were located at 1001 Payne Lake Road, Yankee Springs Township, Michigan.

4. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

5. Outsourcing - Wikipedia

   en.wikipedia.org/wiki/Outsourcing

   Homeshoring a.k.a. homesourcing – a form of IT-enabled offshoring; "transfer of service industry employment from offices to home-based ... with appropriate telephone and Internet facilities". [222] [223] These remote work positions may be customer-facing or back office, [224] and the workers may be employees or independent contractors.

6. AOL Mail

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

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   AOL latest headlines, entertainment, sports, articles for business, health and world news.