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Under the agreement, Travelstart took control of the sales, fulfilment and customer service aspects of Jumia Travel online booking websites in all its operating territories. [29] In 2020, Jumia’s total sales value of Fast-Moving Consumer Goods grow by 13 percentage points, from 44% in 2019, according to the Jumia Africa E-commerce Index 2021.
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[33] [34] The customer service provides support 24/7 out of its African offices. [35] In East Africa Jumia Travel offers both resident and non-resident rates to encourage people living in the region to travel to neighboring countries. Customers can pay using local payment options including mobile payment applications such as M-Pesa or MTN's ...
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