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In 2010, various media outlets noted allegations that the Prudential Life Insurance Company was manipulating the payout of life insurance benefits due to the families of American service members to gain extra profits. The company provided life insurance to people in the armed forces under a government contract.
The company was founded as SHPS in 1997 as a joint venture between SYKES Enterprises and Health Plan Services, and financed by Prudential Financial Services. [1]In December 1997, Prudential Financial Services and SYKES Enterprises, Incorporated formed SYKES Health Plan Services (SHPS), Inc.