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A licensed therapist shares exactly how to complain in an effective, productive way. 8 Ways To Complain Politely and Still Get What You Want, According to a Therapist Skip to main content
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An instrumental complaint is a complaint made to a person or organization that could take some action and bring about a specific remedy. An expressive complaint is a complaint made for the purpose of expressing feelings, without any realistic chance of anything being done. Most online complaints are expressive complaints. [3]