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Online food ordering is the process of ordering food, for delivery or pickup, from a website or other application. The product can be either ready-to-eat food (e.g., direct from a home-kitchen, restaurant, or a virtual restaurant) or food that has not been specially prepared for direct consumption (e.g., vegetables direct from a farm/garden, fruits, frozen meats. etc).
The company provides a digital infrastructure through a software for online order management, delivery operations and recruitment. The software also facilitates the acquisition of customer data which provides the restaurants owners with insights to conduct online marketing campaigns. [ 9 ]
Customers can, depending on the delivery company, choose to pay online or in person, with cash or card. A flat rate delivery fee is often charged with what the customer has bought. Sometimes no delivery fees are charged depending upon the situation. [2] Tips are sometimes customary for food delivery service. Contactless delivery may also be an ...
By 2002, a small percentage of stores owned or franchised by U.S. pizza companies Domino's and Papa John's were also charging delivery fees of 50 cents to $1.50, and some of Little Caesar's franchisees charged delivery fees. [11] In 2005, Papa John's implemented delivery charges in the majority of its company-owned stores. [12]
An online grocer is a supermarket or grocery store that allows ordering via websites or mobile apps. [1] The order can either be collected by the customer or delivered to the customer by drivers engaged by the grocer, a food delivery service, or by delivery drones and robots .
Order processing is the process or work-flow associated with the picking, packing, and delivery of the packed items to a shipping carrier and is a key element of order fulfillment. Order processing operations or facilities are commonly called “ distribution centers ” or “DC 's”.
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