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A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations. [1] SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations .
A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. [1] Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales ...
Room service with empanadas at Boon Hotel + Spa in Guerneville, California. Room service or in-room dining is a hotel service enabling guests to choose items of food and drink for delivery to their hotel room for consumption. Room service is organized as a subdivision within the food and beverage department of high-end hotel and resort properties.
Marriot International, the largest hotel chain in the world by far. This is the list of chain-branded hotels around the world. This is a listing of some of the major hotel brands worldwide. [1] [2] The hotel groups may directly own the hotels, or operate them through a franchise or management agreement. [3]
Hotel Shilla Co., Ltd. (Korean: 주식회사 신라호텔) is a South Korean operator of luxury hotels and duty-free shops. It is a member of The Leading Hotels of the World . The company is an affiliate of Samsung .
In August 1935, the APCO Bulletin published a recommendation that the organization issue a handbook that described standard operating procedures, including: [4] A standard message form for use by all police departments. A simple code for service dispatches relating to corrections, repetitions, etc.
Human resource management (HRM) is the strategic and coherent approach to the effective and efficient management of people in a company or organization such that they help their business gain a competitive advantage. It is designed to maximize employee performance in service of an employer's strategic objectives.
ITC Hotels is an Indian hospitality company that operates and manages hotels. It has over 100 hotels and is India's third largest hotel chain. It has a franchise agreement to operate most of its hotels as part of The Luxury Collection of Marriott International. ITC Hotels was a subsidiary of ITC Limited until its demerger in 2025. [2]