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It was discontinued though many of its core functions were moved to an add-in for the Microsoft Dynamics CRM product named the Unified Service Desk. The Customer Care Framework provided a core set of functions for customer support avenues including voice call via call center agents and Internet portals.
Nimsoft was an independent company software vendor that offered information technology (IT) monitoring, service desk products, and services. It was acquired by CA Inc. in 2010, and since October 2012 its products were integrated into that business. The Nimsoft brand is still used by CA.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
Ivanti (/ ˌ iː ˈ v ɒ n t iː /) is an IT software company headquartered in South Jordan, Utah, United States.It produces software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management.
Zeacom was a software company based in Auckland, New Zealand, with offices in the USA (Orange County, CA), the United Kingdom and Australia. The company sold Call Center and Unified Communications software applications to customers worldwide through large vendors and accredited resellers.
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The service provider, wishing to know the identity of the user, issues an authentication request to a SAML identity provider through the user agent. The identity provider is the one that provides the user credentials. The service provider trusts the user information from the identity provider to provide access to its services or resources.
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