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Speech analytics provides a Complete analysis of recorded phone conversations between a company and its customers. [3] It provides advanced functionality and valuable intelligence from customer calls. This information can be used to discover information relating to strategy, product, process, operational issues and contact center agent ...
The cerebral cortex is responsible for analytical thinking in the human brain. Analytical skill is the ability to deconstruct information into smaller categories in order to draw conclusions. [1] Analytical skill consists of categories that include logical reasoning, critical thinking, communication, research, data analysis and creativity.
Indicator analysis is a structured analytic technique used in intelligence analysis. It uses historical data to expose trends and identify upcoming major shifts in a subject area, helping the analyst provide evidence-based forecasts with reduced cognitive bias .
Data analysis focuses on the process of examining past data through business understanding, data understanding, data preparation, modeling and evaluation, and deployment. [8] It is a subset of data analytics, which takes multiple data analysis processes to focus on why an event happened and what may happen in the future based on the previous data.
The data is necessary as inputs to the analysis, which is specified based upon the requirements of those directing the analytics (or customers, who will use the finished product of the analysis). [ 14 ] [ 15 ] The general type of entity upon which the data will be collected is referred to as an experimental unit (e.g., a person or population of ...
"Intelligence Analysis: A Target-Centric Approach" by Robert M. Clark. The most common view of the intelligence process is the model known as the intelligence cycle. In the original concept of this model, the steps are isolated stages where each part has a designated purpose or task.
Content analysis is the study of documents and communication artifacts, which might be texts of various formats, pictures, audio or video. Social scientists use content analysis to examine patterns in communication in a replicable and systematic manner. [1]
Intelligence analysis is the application of individual and collective cognitive methods to weigh data and test hypotheses within a secret socio-cultural context. [1] The descriptions are drawn from what may only be available in the form of deliberately deceptive information; the analyst must correlate the similarities among deceptions and extract a common truth.