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After the acquisition by HP, the application was rebranded as HP Service Manager and was included in the HP OpenView product suite. HP offers the application as a service desk solution that enables IT to work as a single organization, governed by a consistent set of processes to handle service delivery and support quickly and efficiently.
HP OpenView is the former name for a Hewlett-Packard product family that consisted of network and systems management products. In 2007, HP OpenView was rebranded as HP BTO (Business Technology Optimization) Software when it became part of the HP Software Division.
The HP ProCurve ONE Services zl Module is an x86-based server module that provides two 10-GbE network links into the switch backplane. Coupled with ProCurve-certified services and applications that can take advantage of the switch-targeted API for better performance, this module creates a virtual appliance within a switch slot to provide ...
HP Business Service Management is developed and marketed by the HP Software Division. HP introduced HP Business Service Management 9.0 as a common single platform for managing complex applications, including those supported by both private and public cloud computing, outsourced IT, software-as-a-service (Saas) and traditional IT service ...
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
The availability of upgrades and options was discontinued on 25 April 2008, approximately one year after the systems were discontinued. Support for the most recent AlphaServer systems, the DS15A, DS25, ES45, ES47, ES80 and GS1280 is being provided by HP Services as of 2008. These systems are no longer supported by HP.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
A service desk seeks to facilitate the integration of business processes into the service management infrastructure. In addition to actively monitoring and owning incidents and user questions, and providing the communications channel for other service management disciplines with the user community, a service desk also provides an interface for ...