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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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By 2005, Enterprise Rent-A-Car's customer service has been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports. [10] The company was named ninth on Business Week's top 25 companies customer service list in 2007. [11] [12]
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Ryder was founded in Miami, Florida, in 1933 by James Ryder as a concrete hauling company with one truck, a 1931 Model "A" Ford. [7] In 1938, Ryder signed a five-truck lease deal with Champagne Velvet Beer, increasing Ryder's fleet to 20 trucks. [8] By the following year, the fleet had more than 50 trucks.