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The ISO 9000 family is a set of international standards for quality management systems.It was developed in March 1987 by International Organization for Standardization.The goal of it is help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service. [1]
A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]
ISO 9001:2015 considers Validation: To ensure that the resulting product is capable of meeting the requirements for the specified application or intended use, where known. Design validation is similar to verification, except this time you should check the designed product under conditions of actual use.
ISO/TR 10013:2001 Guidelines for quality management system documentation; ISO 10014:2006 Quality management – Guidelines for realizing financial and economic benefits; ISO 10015:1999 Quality management – Guidelines for training; ISO/TR 10017:2003 Guidance on statistical techniques for ISO 9001:2000
ISO/TS 17582:2014, Quality management systems - Particular requirements for the application of ISO 9001:2008 for electoral organizations at all levels of government ISO/TS 29001 :2010 Petroleum, petrochemical and natural gas industries - Sector-specific quality management systems - Requirements for product and service supply organizations
Section 5.2 of the ISO 9001:2015 standard requires a written, well-defined quality policy that is communicated and understood within an organization. Section 5.2 also sets out some of the requirements for quality policies. [4]
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