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The SPSO is responsible for looking at complaints made by individual members of the Scottish public about most organisations providing public services in Scotland including councils, the National Health Service, housing associations, the Scottish Government and its agencies and directorates, universities and colleges, prisons and most Scottish ...
Following the establishment of NHS Direct in England, Susan Deacon Minister for Health and Community Care announced in December 2000 that a 24-hour helpline service would be set up for Scotland. [7] [8] NHS 24 was established as a Special Health Board on 6 April 2001 [9] under the NHS 24 (Scotland) Order 2001, although the overall aims for ...
The Patient Safety Commissioner for Scotland is a public office to provide scrutiny of care that is independent of both government and the health service.. The commissioner will "advocate for systemic improvement in the safety of health care, including forensic medical examinations, in Scotland and promote the importance of the views of patients and other members of the public in relation to ...
The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The Patient Advice and Liaison Service (PALS), also known as the Patient Advice and Support Service (PASS) in Scotland, is a National Health Service body created to provide advice and support to NHS patients and their relatives and carers. The scheme was announced in the NHS Plan 2000. Pilot schemes were set up in 2001, with full nationwide ...
The Central Legal Office (CLO) is the organisation that provides NHS Scotland with legal advice and assistance in every area of law relevant to the health service. It is one of the Strategic Business Units of NHS National Services Scotland. [1] The CLO has teams that cover Litigation, Employment, Commercial Contracts and Commercial Property. [2]
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The equipment used on board Scottish Ambulance Service vehicles broadly falls in line with NHS Scotland and allows for interoperability in most cases. Equipment is standardised nationally and replaced at regular service intervals; for example, high-cost items such as defibrillators are costed and changed every seven years according to clinical ...