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Following the establishment of NHS Direct in England, Susan Deacon Minister for Health and Community Care announced in December 2000 that a 24-hour helpline service would be set up for Scotland. [7] [8] NHS 24 was established as a Special Health Board on 6 April 2001 [9] under the NHS 24 (Scotland) Order 2001, although the overall aims for ...
The main roll-out was originally meant to be finished by April 2013 [23] but was not completed until February 2014. [24] In Scotland, the NHS24 service moved from 0845 424 2424 to 111 on 29 April 2014. [25] [26] NHS 111 Wales (formally NHS Direct Wales) can now be accessed through the 111 number. [27]
111 is a free-to-call single non-emergency number medical helpline operating in England, Scotland and Wales. The 111 phone service has replaced the various non-geographic 0845 rate numbers and is part of each country's National Health Service: in England the service is known as NHS 111; [1] in Scotland, NHS 24; [2] and in Wales, NHS 111 Wales.
NHS 24 runs a telephone advice and triage service that cover the out of hours period, more recently also providing a national telehealth service. [33] NHS Education for Scotland [34] (training and e-library) NHS National Services Scotland [35] It is the common name for the Common Services Agency (CSA) providing services for NHS Scotland boards.
The National Health Service (NHS) can be reached on 111 for non-emergency calls (from landlines and mobiles only). In other European countries, the number 116 117 is used for a similar purpose. The NHS has also launched a COVID-19 helpline on 119 so that these calls do not go through the 111 call centre.
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The service is funded by the Scottish Government Health Directorate and NHS 24, and is operationally managed by NHS 24. The group is a Counselling and Psychotherapy in Scotland Recognised Counselling Skills Organisation, [6] and works with partners including Choose Life, Scotland's national suicide-prevention program.
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