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Overall labor effectiveness (OLE) is a key performance indicator (KPI) that measures the utilization, performance, and quality of the workforce and its impact on productivity. Similar to overall equipment effectiveness (OEE), OLE measures availability, performance, and quality.
Performing a probabilistic risk assessment starts with a set of initiating events that change the state or configuration of the system. [3] An initiating event is an event that starts a reaction, such as the way a spark (initiating event) can start a fire that could lead to other events (intermediate events) such as a tree burning down, and then finally an outcome, for example, the burnt tree ...
An operational-level agreement (OLA) defines interdependent relationships in support of a service-level agreement (SLA). [1] The agreement describes the responsibilities of each internal support group toward other support groups, including the process and timeframe for delivery of their services.
KPI information boards. A performance indicator or key performance indicator (KPI) is a type of performance measurement. [1] KPIs evaluate the success of an organization or of a particular activity (such as projects, programs, products and other initiatives) in which it engages. [2]
Different events and event chains can be displayed using different colors. Events can be global (for all tasks in the project) and local (for a particular task). By using event chain diagrams to visualize events and event chains, the modeling and analysis of risks and uncertainties can be significantly simplified.
Another related concept is data availability, that is the degree to which databases and other information storage systems faithfully record and report system transactions. Information management often focuses separately on data availability, or Recovery Point Objective , in order to determine acceptable (or actual) data loss with various ...
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The purpose is the ability to detect events, investigate and determine the correct control action; The events (warnings and exceptions) can be used to automate many routine activities; Event Management can be applied to any aspects of Service Management that can be controlled and can be automated (Configuration Items)