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Apple (AAPL) opens up Independent Repair Provider program to Mac computers after expanding the third-party iPhone repair program in Canada and Europe in July.
The program was meant to complement Apple's existing network of over 5,000 Apple Authorized Service Providers, like Best Buy, which handle both in- and out-of-warranty repairs.
Apple Authorized Service Providers (previously called Apple Specialist Resellers [1]) are independent companies which are certified by Apple Inc., which carry out in-warranty or out-of-warranty repairs of Apple products as part of the company's AppleCare program. [2] Apple provides retailers and repairers with tools, training, and service manuals.
Apple began the program last year in the United States after years of lobbying against state-level "right to repair" bills that would have compelled it to provide parts to independent shops.
In August 2019, Apple announced a program where independent repair shops may have the ability to buy official replacement parts for Apple products. Several operators became Authorized under their "IRP" program but many smaller repair operators avoided the option due to legally onerous burdens. [65] [additional citation(s) needed]
Apple certification programs are IT professional certifications for Apple Inc. products. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users. Apple certification exams are offered at Prometric testing centers ...
It states that the original equipment manufacturer should make documentation, parts, software and tools available “on fair and reasonable terms” to any owner or independent repair provider. If ...
In 2022, Apple rolled out a self-service repair program, allowing any user to buy parts, rent repair tools from Apple, and obtain repair manuals. The program received a degree of praise by iFixit and repair advocates, who also critically noted that Apple maintains control over the parts supply. [135] [136]