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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
NITI Aayog defines 'gig workers' as those engaged in work outside of the traditional employer-employee arrangement. In 2020–21, the gig economy was estimated to employ 7.7 million workers, with a projected workforce of 23.5 million by 2029–30. The industry is expected to produce a revenue of $455 billion by 2024.
This is an accepted version of this page This is the latest accepted revision, reviewed on 22 July 2024. Scams focused on businesses run from one's home Not to be confused with Remote work, a legitimate working arrangement. The examples and perspective in this article deal primarily with the United States and do not represent a worldwide view of the subject. You may improve this article ...
A study of workers in 27 countries surveyed in mid-2021 and early 2022 found they would on average be willing to sacrifice 5% of their pay to be able to work from home two to three days per week. 26% would quit immediately or seek a new job if they were required to work five or more days per week. [33]
The primary objective of customer success is to ensure customers achieve their desired outcomes with the product or service, consequently leading to improved customer lifetime value (CLTV) for the company. Customer success has become increasingly integral to modern businesses across various industries, with dedicated teams and specialized tools ...
The New York Federal Reserve's latest poll of consumers found 28.4% of respondents were looking for a job — the highest reading since March 2014 and up from 19.4% a year ago. That includes both ...
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