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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured.
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Companies with 084, 087, and 09 numbers must declare the service charge element of the call cost when advertising their phone number; for example, a number may be advertised saying "Calls cost 20p per minute plus your phone company's access charge". [43]
The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
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Department of Driver Services [16] Motor Vehicle Division Archived 2009-07-26 at the Wayback Machine [17] The Motor Vehicle Division is a division of the Georgia Department of Revenue. Hawaii: Driver License Division: Motor Vehicle Division both under the Honolulu Department of Customer Services, Driver License Division