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Situational interview questions [55] ask job applicants to imagine a set of circumstances and then indicate how they would respond in that situation; hence, the questions are future-oriented. One advantage of situational questions is that all interviewees respond to the same hypothetical situation rather than describe experiences unique to them ...
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This is also the reason for the shift in nomenclature from "call centers" to "contact centers", "contact" being a wider term than "call". Respecting the trend, contact center owners need to adopt unified communication or multi-channel approach to let customers get in touch with them via their preferred communication mediums, either voice or non ...
The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]
Experience requirements can be separated into two groups on an application: work experience and educational background. [10] Educational background is important because it allows a potential employer to evaluate an applicants' performance in school as well as make determinations as to personality and intelligence.
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An interview is a structured conversation where one participant asks questions, and the other provides answers. [1] In common parlance, the word "interview" refers to a one-on-one conversation between an interviewer and an interviewee. The interviewer asks questions to which the interviewee responds, usually providing information.