enow.com Web Search

Search results

  1. Results from the WOW.Com Content Network
  2. Service-level agreement - Wikipedia

    en.wikipedia.org/wiki/Service-level_agreement

    The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...

  3. Service-level objective - Wikipedia

    en.wikipedia.org/wiki/Service-level_objective

    The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.

  4. Contract data requirements list - Wikipedia

    en.wikipedia.org/wiki/Contract_Data_Requirements...

    Data requirements can also be identified in the contract via special contract clauses (e.g., DFARS), which define special data provisions such as rights in data, warranty, etc. SOW guidance of MIL-HDBK-245D describes the desired relationship: "Work requirements should be specified in the SOW, and all data requirements for delivery, format, and ...

  5. Service level - Wikipedia

    en.wikipedia.org/wiki/Service_level

    The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;

  6. Architecturally significant requirements - Wikipedia

    en.wikipedia.org/wiki/Architecturally...

    Architecturally significant requirements are often hard to define and articulate, tend to be expressed vaguely, tend to be initially neglected, tend to be hidden within other requirements, and are subjective, variable, and situational. Other requirements could also demonstrate these descriptive characteristics.

  7. Requirements analysis - Wikipedia

    en.wikipedia.org/wiki/Requirements_analysis

    Analyzing requirements: determining whether the stated requirements are clear, complete, unduplicated, concise, valid, consistent and unambiguous, and resolving any apparent conflicts. Analyzing can also include sizing requirements. Requirements analysis can be a long and tiring process during which many delicate psychological skills are involved.

  8. ITIL - Wikipedia

    en.wikipedia.org/wiki/ITIL

    ITIL describes best practices, including processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It is designed to allow organizations to establish a baseline and can be used to demonstrate compliance and to measure improvements.

  9. Functional specification - Wikipedia

    en.wikipedia.org/wiki/Functional_specification

    A functional specification is the more technical response to a matching requirements document, e.g. the Product Requirements Document "PRD" [citation needed]. Thus it picks up the results of the requirements analysis stage. On more complex systems multiple levels of functional specifications will typically nest to each other, e.g. on the system ...