Search results
Results from the WOW.Com Content Network
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
The term "Service Level Agreement" (SLA) is frequently used for all aspects of a service level, but in more precise use one may distinguish: [4] Service Level Indicator (SLI): measures of service level, like availability (uptime); Service Level Objective (SLO): objectives based on these indicators, like 99.95% availability;
For example, electricity that is delivered without interruptions (blackouts, brownouts or surges) 99.999% of the time would have 5 nines reliability, or class five. [10] In particular, the term is used in connection with mainframes [11] [12] or enterprise computing, often as part of a service-level agreement.
Quality of service is especially important in networks where the capacity is a limited resource, for example in cellular data communication. A network or protocol that supports QoS may agree on a traffic contract with the application software and reserve capacity in the network nodes, for example during a session establishment phase. During the ...
Performance Marketing, also known as pay for performance advertising, is a form of advertising in which the purchaser pays only when there are measurable results. Its objective is to drive a specific action, and advertisers only pay when that action, such as an acquisition or sale, is completed.
For example, if there are 200 to 300 unique page definitions for a given application, group them into 8–12 high-level categories. This allows for meaningful SLA reports, and provides trending information on application performance from a business perspective: start with broad categories and refine them over time.
SLIs form the basis of service level objectives (SLOs), which in turn form the basis of service level agreements (SLAs); [1] an SLI can be called an SLA metric (also customer service metric, or simply service metric). Though every system is different in the services provided, often common SLIs are used.