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Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure , in order to minimize the number and impact of any related incidents upon service.
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The standardized service contract is a software design principle [1] applied within the service-orientation design paradigm to guarantee that service contracts [2] within a service inventory [3] (enterprise or domain) adhere to the same set of design standards. [4] This facilitates standardized service contracts across the service inventory. [5]
The term "product change" includes changes to hardware, software, and firmware that occur over the entire life of a product. Product changes include those considered reportable and non-reportable. These changes may be applied by a supplier, a customer, or a contractor retained by the customer, depending on negotiated agreements.
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A service delivery framework (SDF) is a set of principles, standards, policies and constraints to be used to guide the designs, development, deployment, operation and retirement of services delivered by a service provider with a view to offering a consistent service experience to a specific user community in a specific business context.
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