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The SLA is the entire agreement that specifies what service is to be provided, how it is supported, times, locations, costs, performance, and responsibilities of the parties involved. SLOs are specific measurable characteristics of the SLA such as availability, throughput, frequency, response time, or quality.
An example is the EU–funded Framework 7 research project, SLA@SOI, [15] which is researching aspects of multi-level, multi-provider SLAs within service-oriented infrastructure and cloud computing, while another EU-funded project, VISION Cloud, [16] has provided results concerning content-oriented SLAs.
The owner is in more control of the project; however, the risks are transferred to the owner. [11] A cost plus contract states that a client agrees to reimburse a construction company for building expenses such as labor, materials, and other costs, plus additional payment usually stated as a percentage of the contract's full price.
The construction project manager is sometimes referred to as an "Owner's Representative." The CM's role is to represent the interests of the Owner throughout the various phases of a project beginning as early as feasibility studies and conceptual planning of the project. Construction Managers help to inform good decision making on behalf of the ...
Requirements management is the process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders. It is a continuous process throughout a project. A requirement is a capability to which a project outcome (product or service) should conform.
Specifications in North America form part of the contract documents that accompany and govern the drawings for construction of building and infrastructure projects. Specifications describe the quality and performance of building materials, using code citations and published standards, whereas the drawings or building information model (BIM ...
A statement of work (SOW) is a document routinely employed in the field of project management. It is the narrative description of a project's work requirement. [1]: 426 It defines project-specific activities, deliverables and timelines for a vendor providing services to the client. The SOW typically also includes detailed requirements and ...
Construction design specifications are referenced in US government procurement rules, where there is a requirement that an architect-engineer should specify using "the maximum practicable amount of recovered materials consistent with the performance requirements, availability, price reasonableness, and cost-effectiveness" in a construction design specification.