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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning (web based training), or a blend (blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can discuss ...
Mindy Kaling as Kelly Kapoor, the pop-culture obsessed customer service representative. Angela Kinsey as Angela Martin, a judgmental accountant and Dwight’s main love interest. Paul Lieberstein as Toby Flenderson, the sad-eyed human resources representative who left to Costa Rica on the fourth-season finale, who returns to replace Holly Flax.
Customer experience, sometimes abbreviated to CX, is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1][2][3]
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The Office. ) " Safety Training " is the twentieth episode of the third season of the American comedy television series The Office and the show's forty-eighth episode overall. Written by B. J. Novak, who also acts in the show as sales representative Ryan Howard, and directed by Caddyshack and National Lampoon's Vacation director Harold Ramis ...
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