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  2. Wayfair CEO: AI is helping our human customer service ... - AOL

    www.aol.com/finance/wayfair-ceo-ai-helping-human...

    A virtual reality app is demonstrated at Wayfair's first store in the Natick Mall in Natick, MA on Aug. 20, 2019. (Photo by Suzanne Kreiter/The Boston Globe via Getty Images) (Boston Globe via ...

  3. Wayfair - Wikipedia

    en.wikipedia.org/wiki/Wayfair

    The Wayfair headquarters in the Back Bay section of Boston, Massachusetts in 2018. Wayfair Inc. is an American e-commerce company based in Boston, Massachusetts [6] that sells furniture and home goods online. Formerly known as CSN Stores, it was founded in 2002, and currently offers 14 million items from more than 11,000 global suppliers. [3]

  4. Wayfair CEO: Employees need to work longer hours - AOL

    www.aol.com/wayfair-ceo-employees-longer-hours...

    Shah also encouraged Wayfair employees to think of the company money they spend as their own and negotiate prices. As of December 2022, Wayfair had around 15,000 employees, according to its most ...

  5. Wayfair CEO Niraj Shah warns staff ‘history doesn’t reward ...

    www.aol.com/finance/wayfair-ceo-niraj-shah-warns...

    Wayfair did not respond to Fortune’s request for comment. Employees aren’t feeling motivated by their boss's pre-holiday note Shah’s efforts to keep up profitably at the online home store ...

  6. Customer service representative - Wikipedia

    en.wikipedia.org/.../Customer_service_representative

    They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]

  7. Steve Conine - Wikipedia

    en.wikipedia.org/wiki/Steve_Conine

    Conine co-founded Wayfair in 2002, and is the co-chairman of the board. [5] In May 2017, Wayfair's share price rose above $70 per share, making Conine and his co-founder Niraj Shah both billionaires. As of 2019, each had an estimated net worth of $2.3 billion. [6]

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