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Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...
Customer service is the assistance and advice provided by a company to its customers. Learn about different types of customer service, such as in-person, online, automated, and AI-based, and how to measure customer satisfaction and loyalty.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Learn about the history, types and features of CRM systems, which are used to manage interactions with customers across different channels and platforms. Find out how CRM can help businesses improve customer satisfaction, loyalty and sales growth.
Soft skills are psychosocial skills applicable to all professions, such as critical thinking, communication, teamwork and leadership. Learn how the term was coined by the U.S. Army, how it differs from hard skills, and why it is valued by employers and society.
Learn about the concept, dimensions, realms, and design of customer experience, a key factor for customer loyalty and satisfaction. This article covers the definitions, history, and examples of customer experience from various perspectives and disciplines.
Learn about the history, methods, and goals of training and development, which involve improving the effectiveness of organizations and individuals. Find out how training and development are related to adult education, psychology, human resources, and instructional design.
A skill is the learned ability to act with determined results within a given context. Learn about different types of skills, such as hard, soft, people, social, and life skills, and see examples and references.
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