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If the file has been modified from its original state, some details may not fully reflect the modified file. Short title Developing a quality culture through internal quality assurance: Vienna University of Economics and Business, Austria; New trends in higher education: case study; 2017
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Overall operational strategy, objectives, policy, risk assessment and plans Service acceptance criteria At major stages through the life of a service, the "Service Design Package (SDP)"' will contain project plans, project progress and project outcomes, as well as the business case that justified the service or the transition of the service ...
7 Dimensions of Culture. Trompenaars's model of national culture differences is a framework for cross-cultural communication applied to general business and management, developed by Fons Trompenaars and Charles Hampden-Turner. [1] [2] This involved a large-scale survey of 8,841 managers and organization employees from 43 countries. [3]
Service design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. Service design may function as a way to inform changes to an existing service or create a new service entirely. [1]
Features: features are additional characteristics that enhance the appeal of the product or service to the user. Reliability: a key element for users who need the product to work without fail for an adequate length of time. Conformance: is the product made exactly as the designer intended. Durability: a measure of the length of a product’s life.
Organizational culture encompasses the shared norms, values, behaviors observed in schools, universities, not-for-profit groups, government agencies, and businesses reflecting their core values and strategic direction. [1] [2] Alternative terms include business culture, corporate culture and company culture. [3]