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If the problem persists, try the next solution. You may wish to print or save a copy of these instructions as this page may not remain visible as you go through the suggested steps. Verify whether the computer meets the system requirements. We suggest you make sure your computer meets the minimum system requirements for video playback.
1. Sign in to Desktop Gold. 2. Click the Settings icon. 3. While in the Browser settings, click the General tab. 4. Check the Disable browser hardware acceleration box.
This black screen was simplified compared to the previous blue screen, omitting instructions that the user is recommended to take. [ citation needed ] Windows 10 and later also displays a black screen due to an unfinished update in addition to the aforementioned causes above; in this case, after the system restarts and the user tries to login ...