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See what is changing and why in Miami, Fort Lauderdale and across the country.
The airline plans to eventually roll out red-eye flights to other markets and offer 24-hour operational capabilities. The sweeping changes aim to add value for both customers and investors.
Southwest Airlines said Thursday that it plans to drop the open-boarding system it has used for more than 50 years and will start assigning passengers to seats, just like all the other big airlines.
The airline said surveys showed that 80% of its customers — and 86% of “potential” customers — want an assigned seat. Jordan said open seating was the top reason that travelers cited for choosing another airline over Southwest. Some Southwest passengers reacted with sadness and disappointment to news that open seating is going away.
Southwest Airlines will no longer allow you to select your own seat, and is moving to a new assigned seat system that will likely cost you more money.
As of November 2023, Southwest Airlines has scheduled flights to over 100 destinations [1] in 42 states, Puerto Rico, Mexico, Central America and the Caribbean, the newest being Syracuse, New York on November 14, 2021. However, service to the city ended in 2024. The airline has 15 focus cities and operates over 4,000 flights each day. [2]
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