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The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).
The Government announced in 1972 that it intended to establish a Health Service Ombudsman and that this was to be at the apex of the NHS complaints system. The provisions establishing the ombudsman posts were not extensively debated in the House of Commons , indicating the consensus around their establishment. [ 5 ]
The Ombudsman Association (OA) [163] is a membership body for ombudsman schemes and other complaint handling bodies in the UK, Ireland, British Overseas Territories and British Crown Dependencies and can be used by consumers to find the correct ombudsman service for them. Major schemes include:
Hospital failings are leading to too many deaths from sepsis, the NHS ombudsman has warned. Errors include delays in diagnosing and treating sepsis, poor communication between healthcare staff ...
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A health watchdog has issued an unprecedented warning over patient safety, culture and leadership at a scandal-hit NHS trust,The Independent has learned. The Parliamentary Health Service Ombudsman ...
The Principles of Good Complaint Handling were published in November 2008 as guidance to help public authorities resolve complaints before they reached the Office. All three sets of Principles were published as a trilogy in February 2009 as the Ombudsman's Principles, [25] encapsulating the case experience of the Office since its establishment ...
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