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  2. Competency-based recruitment - Wikipedia

    en.wikipedia.org/wiki/Competency-based_recruitment

    Candidates demonstrate competencies on the application form, and then in the interview, which in this case is known as a competency-based interview. The process of competency-based recruitment is intended to be fairer and a more realistic approach than other recruitment processes, by clearly laying down the required competencies and then ...

  3. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

  4. Knowledge, Skills, and Abilities - Wikipedia

    en.wikipedia.org/wiki/Knowledge,_Skills,_and...

    The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...

  5. Core competency - Wikipedia

    en.wikipedia.org/wiki/Core_competency

    Core products contribute "to the competitiveness of a wide range of end products. They are the physical embodiment of core competencies." [7] Approaches for identifying product portfolios with respect to core competencies and vice versa have been developed in recent years. One approach for identifying core competencies with respect to a product ...

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.

  7. Competency architecture - Wikipedia

    en.wikipedia.org/wiki/Competency_architecture

    Competency models can help organizations align their initiatives to their overall business strategy. By aligning competencies to business strategies, organizations can better recruit and select employees for their organizations. Competencies have become a precise way for employers to distinguish superior from average or below average performance.

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    mail.aol.com

    Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

  9. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [ 12 ] ).