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  2. Eight disciplines problem solving - Wikipedia

    en.wikipedia.org/wiki/Eight_Disciplines_Problem...

    In the late 1990s, Ford developed a revised version of the 8D process that they call "Global 8D" (G8D), which is the current global standard for Ford and many other companies in the automotive supply chain. The major revisions to the process are as follows: Addition of a D0 (D-Zero) step as a gateway to the process.

  3. Dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Dispute_resolution

    Dispute resolution or dispute settlement is the process of resolving disputes between parties. The term dispute resolution is conflict resolution through legal means. [ 1 ]

  4. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    Problem solving is the process of achieving a goal by overcoming obstacles, a frequent part of most activities. Problems in need of solutions range from simple personal tasks (e.g. how to turn on an appliance) to complex issues in business and technical fields.

  5. Wikipedia:Dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Wikipedia:Dispute_resolution

    If the issue is a conduct dispute (i.e., editor behavior) the first step is to talk with the other editor at their user talk page in a polite, simple, and direct way. Try to avoid discussing conduct issues on article talk pages.

  6. Conflict resolution - Wikipedia

    en.wikipedia.org/wiki/Conflict_resolution

    Conflict resolution is the process by which two or more parties engaged in a disagreement, dispute or debate reach an agreement resolving it. [42] It involves a series of stages, involved actors, models and approaches that may depend on the kind of confrontation at stake and the surrounded social and cultural context.

  7. Incident management - Wikipedia

    en.wikipedia.org/wiki/Incident_management

    Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...

  8. Rapid problem resolution diagnosis - Wikipedia

    en.wikipedia.org/wiki/Rapid_problem_resolution...

    RPR deals with failures, incorrect output and performance issues, and its particular strengths are in the diagnosis of ongoing & recurring grey problems. The method comprises: Core process; Supporting techniques; The core process defines a step-by-step approach to problem diagnosis and has three phases: Discover Gather and review existing ...

  9. Online dispute resolution - Wikipedia

    en.wikipedia.org/wiki/Online_dispute_resolution

    Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation , mediation or arbitration , or a combination of all three.