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[8] [9] Progressive boasts being the first auto insurance company to have a website and to allow customers to purchase policies via that site. Later, Progressive would pioneer the use of mobile browsers and smartphone apps for rating and managing policies. [10] It was also the first to offer 24/7 claims reporting. [11]
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The company started its mobile phone service as a Mobile Virtual Network Operator (MVNO) using the Sprint Nextel network in 2000. It also launched an activist website called Act for Change (now CREDO Action) in that same year. In 2016, the mobile phone service became a MVNO using the Verizon Wireless network, switching from the Sprint Nextel ...
Tricia Griffith was appointed president and chief executive officer and elected to the Board of Directors of The Progressive Corporation in July 2016. She was the first female to hold this position in the history of the company.
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